The exciting vacancy of Assistant Front Office Manager has arisen at the five-star Firmdale Hotels. Reporting into the Front Office Manager, you will be responsible for a team of 11 Supervisors and Guest Relations Agents. The role involves deputising in the absence of the Front Office Manager and supporting them to drive room’s strategy ensuring leadership and encouragement to the Front Office team in order to meet and exceed our guests’ expectations. Your role also entails being responsible for planning the forthcoming arrivals and departures of guests to ensure maximum guest comfort and satisfaction is achieved at all times, through providing five star services. The ideal candidate will have previous hotel experience or management experience in a similar role, and excellent guest care skills, standards driven, and the ability to lead and manage a team. They will also have experience in planning and forecasting rotas in accordance with business demand, and the ability to follow up all guest complaints and enquiries, ensuring that guests are responded to within 24 hours in the appropriate manner. The ability to train employees in brand and departmental standards is desirable. The hours of work are on a shift basis five days out of seven including weekends. In return for your five-star service we offer excellent benefits and working conditions including opportunity for progression. In return for your commitment to delivering five star service and standards, we offer excellent training and development opportunities in addition to other benefits such as hotel discounts, uniforms and meals on duty. Application process-please send us your documents by email . Resume/Curriculum Vitae (CV) . Recent photo

Duties include greeting guests with a smile, providing information about the resort, check in and check out, guest billing and handling queries. Must be friendly and outgoing. Training provided. Full time, Up to 5 days per week. Our culture suits down to earth, genuinely friendly, ambitious and hardworking people. If you want to be noticed and recognised for your individual contribution then this is the company for you. Why join Firmdale Hotels as a Front Desk Agents? We are delighted to have been recognised by the hospitality industry for some of the great work our teams have done. To name a few of our recent awards and accolades; Firmdale Hotels – “Number 3 in the Top 30 Best Employers in Hospitality”, The Caterer 2016 Firmdale Hotels – “Excellence in Employee Engagement”, HR in Hospitality 2016 Ham Yard Hotel – “Best Afternoon Tea Award”, Harden’s 2016 Sarah Williams – “Food and Beverage Manager of the Year”, Hotel Cateys 2015 Charlotte Street Hotel – “Restaurant Team of the Year”, Hotel Cateys 2015 Firmdale Hotels – “Excellence in Corporate Social Responsibility”, HR in Hospitality 2015 Interested in learning more or to hear it straight from our team. What are the Firmdale employee benefits? Competitive salary Meals on duty and uniforms provided 28 days holiday (including bank holidays) increasing one day per years’ service Companywide and departmental incentives Firmdale Experience vouchers (Afternoon tea, dinner for two, Film Club and an overnight stay) What makes Firmdale such a special place to work? Quarterly Champagne receptions and annual employee recognition awards Employee led committees allow you to have your say, generate ideas and make a difference Award winning training opportunities (WSET, supplier visits and masterclasses to name a few) Bespoke development programmes (including accredited Supervisor and Manager training) Social events and team activities (bowling, quiz nights, netball teams, running club and more) Wait, there’s more! Refer a friend bonus, volunteering and regular Manager catch-ups Hours required for the role As a Front Desk Agents you will work 40 hours per week on a flexible rota, where some weekends will be required. Application process-please send us your documents by email . Resume/Curriculum Vitae (CV) . Recent photo Regards Lisa Brooklyn-Fuhres Director of Human Resources & Training

The Firmadle Hotels is looking to recruit receptionists to join the Front Desk team. The role requires you to welcome all guests and visitors to the hotel, handle all arrivals, roomings and departures, and have a pleasant, welcoming manner as you are the first point of contact for all guests. You will need to have strong personal skills,and a love of working in a customer focused environment. Knowledge of Protel would be an advantage, but not essential. Fluent English are required. Benefits: Competitive Salary 28 Holidays pro-rata per year Group Pension Scheme Discounted Health Care Meals on Duty Discounted Laundry Service Learning and Development Opportunities Recognition & Reward Scheme Local discounts Employee Social Events What makes Firmdale such a special place to work? Quarterly Champagne receptions and annual employee recognition awards Employee led committees allow you to have your say, generate ideas and make a difference Award winning training opportunities (WSET, supplier visits and masterclasses to name a few) Bespoke development programmes (including accredited Supervisor and Manager training) Social events and team activities (bowling, quiz nights, netball teams, running club and more) Wait, there’s more! Refer a friend bonus, volunteering and regular Manager catch-ups Application process-please send us your documents by email . Resume/Curriculum Vitae (CV) . Recent photo Lisa Brooklyn-Fuhres Recruitment Manager at Firmdale Hotels