Duties include greeting guests with a smile, providing information about the resort, check in and check out, guest billing and handling queries. Must be friendly and outgoing. Training provided. Full time, Up to 5 days per week.
Our culture suits down to earth, genuinely friendly, ambitious and hardworking people. If you want to be noticed and recognised for your individual contribution then this is the company for you.
Why join Firmdale Hotels as a Front Desk Agents?
We are delighted to have been recognised by the hospitality industry for some of the great work our teams have done. To name a few of our recent awards and accolades;
Firmdale Hotels – “Number 3 in the Top 30 Best Employers in Hospitality”, The Caterer 2016
Firmdale Hotels – “Excellence in Employee Engagement”, HR in Hospitality 2016
Ham Yard Hotel – “Best Afternoon Tea Award”, Harden’s 2016
Sarah Williams – “Food and Beverage Manager of the Year”, Hotel Cateys 2015
Charlotte Street Hotel – “Restaurant Team of the Year”, Hotel Cateys 2015
Firmdale Hotels – “Excellence in Corporate Social Responsibility”, HR in Hospitality 2015
Interested in learning more or to hear it straight from our team.
What are the Firmdale employee benefits?
Meals on duty and uniforms provided
28 days holiday (including bank holidays) increasing one day per years’ service
Companywide and departmental incentives
Firmdale Experience vouchers (Afternoon tea, dinner for two, Film Club and an overnight stay)
What makes Firmdale such a special place to work?
Quarterly Champagne receptions and annual employee recognition awards
Employee led committees allow you to have your say, generate ideas and make a difference
Award winning training opportunities (WSET, supplier visits and masterclasses to name a few)
Bespoke development programmes (including accredited Supervisor and Manager training)
Social events and team activities (bowling, quiz nights, netball teams, running club and more)
Wait, there’s more! Refer a friend bonus, volunteering and regular Manager catch-ups
Hours required for the role
As a Front Desk Agents you will work 40 hours per week on a flexible rota, where some weekends will be required.
Application process-please send us your documents by email
. Resume/Curriculum Vitae (CV)
. Recent photo
Director of Human Resources & Training