30 Nov, 2022

e-Channels Senior Support Analyst

  • Nair Systems
  • Qatar
Full time Information Technology

Job Description

Nair Systems is currently looking for e-Channels Senior Support Analyst  for our Qatar operations with the following skill set and terms & conditions.




Educational Qualifications:


  • University graduate with a Master’s in Information Technology, Computer Science or related discipline.




  • About 12 years of related experience of which a minimum of 8-10 years should be in a similar position / responsibility, preferably in Banking Domain.


Behavioral Competencies


  • Motivation
  • Talent Focus
  • Adherence to process, system and schedule
  • Feedback, motivating, mentoring and coaching
  • Adaptability
  • Communication skills


Technical Competencies:


  • Web based & Windows Based Application development Experience
  • Database knowledge & Experience
  • Banking applications Experience
  • Excellent oral and written communication skills in English and Arabic (preferred)
  • Computer literacy


Role Objective


  • Guide on the effective use of solutions and architectures in order to achieve business outcomes in alignment with business requirements and the overall Enterprise Architecture
  • Provide B2B solution architecture design and recommendations to other banks/ vendors
  • Collaborate with stakeholders to understand business goals and support delivery outcomes
  • Collaborate with other Architects for successful delivery of program streams and individual projects
  • Ensuring Solution Architectures are in alignment with the overall EA and Technology strategy
  • Uphold the architectural governance principles and good implementation design for architectural deliverables
  • Contribute to the effective management of risks and issues associated with Solution designs
  • Designs new IT solutions to improve business efficiency and productivity. Research on problems, plans solutions, recommends software and systems, at least at the functional level, and coordinates development to meet business or other requirements.
  • Requirement Analysis & Design
  • Follow best practices in the Industry for the technology development
  • Identify, understand and plan for organizational and human impacts of planned systems, and ensure that new technical requirements are properly integrated with existing processes and skill sets.


Detailed Roles and Responsibilities




  • Implements system requirements by defining and analyzing system problems; designing and testing standards and solutions.
  • Develops and implements the most efficient and cost-effective solutions
  • Evaluates system specifications for business requirements
  • Defines application problem by conferring with departments; evaluating procedures and processes.
  • Identify, understand and plan for organizational and human impacts of planned systems, and ensure that new technical requirements are properly integrated with existing processes and skill sets.
  • Works closely with Manager to prioritize business goals and information needs




  • Implementation, support and inventory control of applications used
  • Develops and prepares application solutions
  • Develops solution by preparing and evaluating alternative workflow solutions.
  • Validates results by testing programs.
  • Ensures operation by providing support.
  • Provides reference by writing documentation.
  • Accomplishes information systems and organization mission by completing related results as needed.
  • Plan system flow from the ground up.
  • Interact with internal users and customers to learn and document requirements that are then used to produce business requirements documents.
  • Write technical requirements from a critical phase.
  • Help programmers during system development, e.g. provide use cases, flowcharts or even database design.
  • Perform system testing.
  • Deploy the completed system.
  • Document requirements or contribute to user manuals.
  • Responsible for designing components whenever a development process is conducted, and providing that information to the developer




  • Supervise junior programmers in their day-to-day tasks and guide them in development of the applications in more effective way, Steer them in the right direction and break bad development habits early on.
  • Doing code reviews regularly to tell them what they are doing right/wrong, in turn using this as an opportunity to point out best practices.


Terms and conditions


Joining time frame: 2 weeks (maximum 1 month)


Should you be interested in this opportunity, please send your latest resume in MS Word format at the earliest at nishanthini.suda@nairsystems.com




Years of Experience


Required Languages


Apply Now